Effective Date: July 22, 2026
1. Introduction
Welcome to the official e-commerce website operated by LEON TEAM d.o.o., accessible at www.leonteams.com. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, the user and customer, and LEON TEAM d.o.o. (hereinafter referred to as “we”, “us” or “our”), a company registered in Slovenia with the following full contact details:
- Contact Email: ccloudy@leonteams.com
- Physical Address: Velika vas pri Krškem 48, 8273 Leskovec pri Krškem, Slovenia
- Contact Telephone: +38674913730
As your trusted car small tools shop, we are focused on providing practical, durable auto maintenance gadgets for daily use and roadside emergencies. These Terms govern your access to and use of our website, all services offered through our platform, and all purchases of auto gadgets, car accessories and related products from us. By browsing, creating an account, placing an order or otherwise using any part of our website, you acknowledge that you have read, understood, and agreed to be bound by every provision outlined in these Terms. If you do not agree to any part of these Terms, you may not access or use our website or make any purchases through our platform.
These Terms are designed to create a transparent, fair shopping experience aligned with our core commitments: delivering quality car tools you can trust, offering fair prices for every driver, providing fast shipping with no extra hassle, and ensuring all tools we sell fit your real car needs. These policies apply to all visitors, registered users, customers and other individuals who access our website, and are formulated in full compliance with the applicable consumer protection laws of the Republic of Slovenia and the European Union.
2. Website Usage Eligibility and Rules
2.1 Eligibility
To use our website and place orders, you must be at least 18 years of age, or have reached the age of majority in your jurisdiction of residence, and possess the legal capacity to enter into a binding purchase agreement. If you are accessing our website on behalf of a minor, you confirm that you are the legal guardian of that minor and accept full responsibility for all activities conducted on the website under your supervision.
We reserve the right to refuse access to our website, terminate accounts, or cancel orders at our sole discretion if we determine that a user does not meet the eligibility requirements, or has violated any provision of these Terms.
2.2 Acceptable Usage
When accessing www.leonteams.com, you agree to use the website solely for lawful, personal, non-commercial purposes related to browsing, researching and purchasing our auto tools and car gadgets. You explicitly agree not to:
- Copy, modify, distribute, publicly display or republish any part of our website content, including product descriptions, images, branding and text from our site, without our explicit prior written permission
- Use any automated systems, crawlers, scrapers or similar data extraction tools to access, collect data from, or monitor any portion of our website without our prior written authorization
- Conduct any activity that could damage, disable, overburden or impair the normal function of our website, including uploading malicious code, viruses or harmful software
- Attempt to gain unauthorized access to any of our server systems, user accounts, or non-public areas of our website
- Use our website for any fraudulent purpose, including submitting false payment information, making unauthorized purchases, or impersonating any person or entity
- Harass, abuse or harm our staff, customer service representatives or other users of our platform
We take all violations of acceptable usage rules seriously, and any unauthorized misuse of our website may result in immediate permanent restriction of access, and we reserve the right to pursue all available legal remedies for any damages caused by unauthorized usage.
3. Product Information and Accuracy
At LEON TEAM, every item in our store is strictly quality-checked, from tire repair kits to interior cleaning tools. We take great care to present all products on our website as accurately as possible, but we want to make you fully aware of the following points related to product information:
All product descriptions, specifications, images, and functionality details posted on our website are designed to reflect the real attributes of our practical auto gadgets, to help you select products that fit your real car needs. We strive to ensure that all display colors and product presentations are as accurate as possible, but we cannot guarantee that your specific device’s screen will display colors with 100% accuracy, as monitor settings and display configurations vary widely across different devices.
While we make every effort to ensure all information on our website is free of errors, we do not warrant that product descriptions, pricing, availability statements or other content on the site are completely error-free, complete, or current. On rare occasions, there may be typographical errors, inaccuracies, or omissions related to product specifications, pricing, shipping offers, or availability. We reserve the right to correct any such errors, update information, or cancel any related orders at any time without prior notice, even after you have submitted an order.
When you receive your order, all the car tools you ordered will be exactly as described on our product pages, sturdy and easy to use, just as thousands of drivers have confirmed through their purchases of our top-selling practical car small tools that are trusted for daily maintenance and quick roadside fixes.
4. Orders, Payments and Pricing
4.1 Order Submission and Acceptance
When you place an order on our website, you are submitting a formal offer to purchase the selected products under the terms outlined in these Terms. After you complete the checkout process, you will receive an automated confirmation email acknowledging that we have received your order – this email is only an acknowledgement of receipt, and does not constitute formal acceptance of your order.
We reserve the right at our sole discretion to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, issues identified with your payment method, or if we detect a potential risk of fraud or unauthorized transaction. If we need to decline or cancel your order after we have already processed payment for it, we will issue a full refund to you within 7 business days, with no additional fees or charges applied.
4.2 Pricing and Payment Terms
All prices displayed on www.leonteams.com are listed in Euro (EUR) unless explicitly noted otherwise, and are subject to change at any time without prior notice, at our sole discretion. We are committed to offering fair prices for every driver, and any price changes will not affect orders that you have already successfully submitted and that we have formally accepted.
All applicable taxes, customs duties (for deliveries outside of Slovenia) and shipping fees will be clearly displayed to you during the checkout process, before you confirm your order and complete payment. You agree that you are responsible for paying all total charges associated with your order, including any applicable additional fees that may apply to your delivery location.
We support all major widely accepted secure payment methods on our website. You confirm that all payment information you provide to us when placing an order is true, accurate and complete, and you are an authorized user of the payment method used to complete the transaction. All payment processing is conducted through secure, encrypted third-party payment gateways that meet the highest industry security standards, and we do not store your full sensitive payment card details on our internal servers.
5. Shipping, Delivery and Risk of Loss
One of our core service commitments is to provide fast shipping, with no extra hassle for our customers. All orders that we formally accept will be processed for dispatch within 1 to 3 business days after payment confirmation, excluding weekends and official public holidays in Slovenia.
We will provide you with a tracking number for your shipment as soon as your order leaves our warehouse, so you can monitor the progress of your delivery in real time. Estimated delivery timelines vary by location: for domestic deliveries within Slovenia, orders typically arrive within 2 to 5 business days after dispatch; for other European Union countries, standard delivery times range from 5 to 12 business days; for international deliveries outside the EU, delivery times may extend to 14 to 25 business days, depending on local courier services and customs processing.
Risk of loss and damage to all products you order from us transfers to you at the moment that the courier successfully delivers the order to your specified delivery address. If your shipment arrives with visible external damage to the packaging, we strongly recommend that you note this damage with the courier at the time of delivery, and contact our customer service team immediately so we can assist you to resolve any related issues.
We are not liable for delivery delays caused by circumstances outside of our reasonable control, including but not limited to courier service disruptions, customs processing delays, extreme weather conditions, labor strikes, or public health and safety restrictions. In the event of a significant unanticipated delay, our customer service team will proactively contact you to inform you of the situation and provide updated delivery information.
6. Returns, Refunds and Customer Support
Our top priority is making sure you are completely satisfied with every auto gadget you purchase from us. As reflected in customer feedback from thousands of our existing shoppers, customer service replies quickly when you have questions, and we will definitely make every effort to resolve any issues you encounter promptly.
6.1 Return Policy
You have the right to return most unopened, unused products purchased from our website within 14 calendar days from the date you receive the order, for any reason, without providing any justification. To be eligible for a return, the product must be in its original unmodified condition, with all original packaging, accessories, labels and documentation intact. Certain categories of products that are custom-made or personalized specifically for you are not eligible for return, and we will clearly note this restriction on the corresponding product page.
To initiate a return, you only need to contact our customer service team at ccloudy@leonteams.com, provide your order number, and briefly describe the reason for your return. Our team will respond to your inquiry within 24 business hours, and provide you with clear step-by-step return instructions. You are responsible for covering the cost of return shipping, unless the product you received is defective, damaged, or does not match the product you ordered.
6.2 Refund Processing
Once we receive and inspect your returned product, we will notify you via email to confirm that we have received the returned item. For eligible returns that meet all our return policy requirements, we will process your full refund (deducted by any applicable return shipping fees that you are responsible for) to your original payment method within 10 business days. The time it takes for the refund to appear in your bank account or payment account may vary depending on the policies of your payment service provider, and may take up to an additional 7 business days to be fully reflected.
If you receive a defective, damaged, or incorrectly shipped product from us, we will cover all associated return shipping costs, and offer you the choice of a full refund, an immediate replacement of the correct product, or a store credit that you can use for future purchases on our website.
6.3 Customer Support
Our dedicated customer service team is available to assist you with all questions related to our products, website functionality, order status, shipping, returns, or any other concerns you may have. You can reach us via email at ccloudy@leonteams.com, or via telephone at +38674913730 during our operating hours of 9:00 to 17:00 CET, Monday to Friday. We are committed to replying to all your inquiries quickly, so you never have to wait extended periods to get the support you need.
7. Intellectual Property Rights
All content published on www.leonteams.com, including but not limited to all text content, product images, logos, brand names, graphic designs, website interface layout, software code, original descriptions, trademarks, and service marks, is the exclusive intellectual property of LEON TEAM d.o.o., or is used by us with the explicit permission of the relevant rights holders.
You may not reproduce, copy, modify, distribute, repost, display, or otherwise exploit any of our intellectual property content for any commercial or public purpose without obtaining our explicit prior written authorization. Unauthorized usage of our intellectual property constitutes a violation of Slovenian and European Union intellectual property laws, and we reserve the right to take all necessary legal actions to protect our rights, including claiming compensation for all damages caused by unauthorized usage.
By submitting any feedback, suggestions, ideas or testimonials related to our products or services to us, you agree that we may use that content freely without any restriction or compensation to you, unless you explicitly state otherwise at the time of submission.
8. User Accounts and Security
If you choose to create a user account on our website to manage your orders, save your preferred delivery information, and access exclusive offers, you agree to provide accurate, complete and up-to-date registration information at all times. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities that occur under your user account.
You agree to immediately notify us if you become aware of any unauthorized use of your account, or any other security breach related to your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your account credentials, and any unauthorized orders placed on your account will be considered your responsibility unless you have notified us of the security breach before such orders are submitted.
We reserve the right to terminate any user account at our sole discretion, without prior notice, if we determine that the account holder has violated any provision of these Terms, or if account activity shows signs of potential fraud or misuse of our platform.
9. Limitation of Liability and Disclaimers
To the fullest extent permitted by applicable law in Slovenia and the European Union, our website and all services and products provided through our platform are offered on an “as is” and “as available” basis. We make no explicit or implicit warranties of any kind, including but not limited to warranties of merchantability, fitness for a specific purpose, and non-infringement of intellectual property rights, except for those warranties that cannot be legally excluded under applicable mandatory consumer protection laws.
We do not warrant that the operation of our website will be uninterrupted, completely secure, or entirely free from errors, viruses or other harmful components. Under no circumstances will LEON TEAM d.o.o., our directors, employees, agents or partners be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website, products or services, including but not limited to lost profits, lost data, or damages arising from accidental misuse of our products, beyond the scope of mandatory liability specified by applicable law.
In no event shall our total aggregate liability to you for any and all claims arising from your use of our website, products or services exceed the total amount that you have actually paid to us for the specific order or service that gives rise to the claim. This limitation of liability applies even if we have been advised of the possibility of such damages occurring.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you depending on the laws applicable in your country of residence.
10. Modifications to Terms of Service
We reserve the right to update, modify or revise these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new services we introduce, or changes to applicable legal requirements. When we make changes to these Terms, we will update the “Effective Date” at the top of this page, and publish the revised version on our website.
We will provide you with reasonable notice of any material changes to these Terms, via a prominent notification on our website homepage or via email to registered account holders. Your continued use of our website and placement of new orders after the revised Terms have taken effect constitutes your full acceptance of all modifications to these Terms. The version of Terms that was in effect at the time you submitted a specific order will continue to govern that order, unless you explicitly agree to the updated revised Terms.
11. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law provisions. Any dispute, claim or controversy arising out of or relating to these Terms, your use of our website, or any product purchased from us shall first be attempted to be resolved amicably through direct negotiation between both parties. Our customer service team is ready to work with you to resolve any concerns you may have in a fast, fair and mutually satisfactory manner.
If we are unable to resolve a dispute through amicable negotiation within 30 calendar days from the date we receive your formal dispute notification, any legal proceedings shall be submitted to the exclusive jurisdiction of the competent courts located in Krško, Slovenia. This provision does not affect any mandatory consumer protection rights that you are entitled to under the laws of your country of residence, that cannot be waived by agreement.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be severed from the rest of these Terms, and all remaining provisions shall remain in full force and effect, and continue to be legally binding on both parties.
12. Contact Information
If you have any questions, comments or concerns about these Terms of Service, you can reach out to us at any time using the following contact details:
- Company Name: LEON TEAM d.o.o.
- Website: www.leonteams.com
- Contact Email: ccloudy@leonteams.com
- Physical Address: Velika vas pri Krškem 48, 8273 Leskovec pri Krškem, Slovenia
- Contact Telephone: +38674913730
Thank you for choosing LEON TEAM as your trusted car tool partner. We are dedicated to providing you with practical, high-quality auto gadgets that keep your car in great shape, and turn every trip into a relaxed, hassle-free journey.