Effective Date: July 22, 2026
At LEON TEAM d.o.o., accessible via our website leonteams.com, we want you to be completely satisfied with your purchase. We take pride in the quality of our auto tools and gadgets. However, if you are not entirely satisfied with your item, we are here to help you resolve the issue through our structured return framework.
Please read this policy carefully before making a purchase. By placing an order on our e-commerce platform, you agree to the terms and rules outlined below.
1. Absolute No “Refund-Only” Policy (Strict Return Required)
To maintain fair business standards and prevent fraudulent activities, LEON TEAM d.o.o. enforces a strict No Returnless Refund (No “Refund-Only”) policy.
- Physical Return Mandatory: Under no circumstances will we issue a refund, credit, or replacement while allowing the customer to keep the item.
- Inspection Requirement: To qualify for any monetary refund, the original product must be physically mailed back to our designated return facilities in Slovenia and undergo a formal evaluation.
- No Exceptions: This policy applies to all scenarios, including claims of user dissatisfaction, sizing mismatches, accidental orders, or buyer’s remorse. If you wish to receive your money back, you must return the physical item to us first.
2. Return Window and Eligibility
We offer a 30-day return window from the date your package is officially marked as delivered by the logistics carrier. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or an exchange.
To be eligible for a physical return and subsequent evaluation, your item must meet the following criteria:
- The product must be unused, unwashed, and in the exact same condition that you received it.
- It must be in its original, undamaged retail packaging (including all boxes, plastic wraps, and interior dividers).
- All original tags, labels, instruction manuals, accessories, and promotional bundled items must be included inside the return package.
- You must provide a valid receipt, invoice, or digital order number to verify your proof of purchase.
Non-Returnable Items:
- Car air fresheners or fragrance liquids that have been opened, unsealed, or partially used.
- Disposable or adhesive car trash bags that have been unrolled or attached to surfaces.
- Items damaged through customer misuse, improper installation, or altered from their original state.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is broken, defective, or different from what you ordered, we will rectify the situation immediately. However, our core rule still applies: we do not issue refunds without a return.
Process for Defective Goods:
- Contact Us Immediately: Send an email to ccloudy@leonteams.com within 48 hours of delivery. Include your order number, a clear description of the defect, and high-resolution photos or videos showing the issue.
- Return Authorization: Our support team will review your claim. If approved, we will provide a pre-paid shipping label for you to send the defective item back to us.
- Resolution: Once we receive and inspect the defective product at our warehouse, we will either ship out a brand-new replacement at no extra charge or issue a full refund to your original payment method.
4. How to Initiate a Return
If you need to return an eligible item, please follow these steps precisely:
- Step 1: Email our customer support team at ccloudy@leonteams.com. State your order number, the specific items you wish to return, and the explicit reason for the return.
- Step 2: Our team will review the request. If it falls within the 30-day window and meets eligibility requirements, we will send you a Return Merchandise Authorization (RMA) number along with our formal return shipping address.
- Step 3: Pack the item securely in its original packaging. Write the RMA number clearly on the outside of the shipping box.
- Step 4: Mail the package to our corporate headquarters:
LEON TEAM d.o.o.
Velika vas pri Krškem 48,
8273 Leskovec pri Krškem,
Slovenia
Note: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit by your shipping provider.
5. Return Shipping Costs
- Buyer’s Remorse / Personal Reasons: If you are returning an item because you changed your mind, ordered the wrong size, or no longer need the product, you are responsible for paying your own return shipping costs. Shipping costs are completely non-refundable.
- Company Error / Defective Goods: If the return is a direct result of our error (you received an incorrect or broken item), LEON TEAM d.o.o. will cover all return shipping expenses by providing a digital pre-paid shipping label.
6. Processing and Refunds
Once your return package arrives at our facility, our quality control team will open and inspect the contents within 5 to 7 business days.
- Approval Notice: We will send you an email notifying you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the item’s condition.
- Approved Refunds: If the item passes inspection, your refund will be processed immediately. A credit will automatically be applied to your original credit card or initial method of payment.
- Processing Time: Please note that banking institutions and credit card companies often take 5 to 10 business days to officially post a refund to your account.
- Partial Refunds / Rejections: We reserve the right to grant only a partial refund or reject the refund entirely if an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
7. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same product, please send an email to ccloudy@leonteams.com to arrange the return of your original item and the dispatch of your replacement.
8. Contact Information
For any further inquiries regarding our Refund and Returns Policy, please reach out to us directly through our official corporate contact channels:
- Company Name: LEON TEAM d.o.o.
- Support Email: ccloudy@leonteams.com
- Corporate Phone: +38674913730
- Mailing Address: Velika vas pri Krškem 48, 8273 Leskovec pri Krškem, Slovenia