Effective Date: July 22, 2026
Welcome to LEON TEAM d.o.o., accessible via our website leonteams.com. We are dedicated to providing practical, durable auto maintenance gadgets and interior accessories to drivers worldwide. We understand that getting your car gear quickly and safely is essential, which is why we partner with reliable logistics networks to ensure a smooth delivery process.
Please read our Shipping Policy carefully to understand our processing times, transit schedules, shipping costs, and delivery practices before placing your order.
1. Order Processing Times
All orders are processed and prepared for shipment from our fulfillment facilities within 1 to 3 business days (excluding weekends and regional public holidays in Slovenia) after payment verification.
- Order Cut-off Time: Orders placed before 12:00 PM (GMT+1) will begin processing the same business day. Orders placed after this time, or during weekends and holidays, will begin processing on the following business day.
- High-Volume Periods: During seasonal sales, promotional events, or peak holiday shopping seasons, order processing may take up to 3 to 5 business days. We appreciate your patience during these busy times.
- Confirmation: As soon as your package is packed and handed over to our shipping carriers, you will receive an automated shipping confirmation email containing your tracking information.
2. Shipping Rates and Estimates
We offer competitive shipping options across Slovenia, the European Union, and select international destinations. Shipping costs are calculated based on the weight, dimensions, and destination of your order, and are clearly displayed at checkout.
A. Domestic Shipping (Slovenia)
- Standard Delivery: 2 to 4 business days.
- Domestic Carriers: Pošta Slovenije or regional express couriers.
- Rates: Free standard shipping for domestic orders over a specific threshold; otherwise, a flat rate is calculated at checkout.
B. European Union (EU) Shipping
- Standard Delivery: 5 to 10 business days.
- Express Delivery: 2 to 5 business days.
- EU Carriers: DPD, DHL, GLS, or Eurodis.
C. International Shipping (Non-EU)
- Standard Global Delivery: 10 to 20 business days (subject to customs delays).
- International Carriers: DHL Express, FedEx, or standard international postal networks.
Please note that delivery timelines are estimates provided by our shipping partners. While we do our best to ensure timely delivery, LEON TEAM d.o.o. cannot guarantee exact arrival dates due to external variables like extreme weather, logistics network congestion, or customs procedures.
3. Customs, Duties, and Taxes
- Inside the European Union: All orders shipped to destinations within the European Union include the applicable Value Added Tax (VAT) at checkout. There are no additional customs duties or import fees upon delivery.
- Outside the European Union: For international orders shipped outside the EU, the buyer acts as the importer of record. Your package may be subject to import taxes, customs duties, and brokerage fees levied by the destination country.
- Fees Responsibility: All additional charges for customs clearance must be fulfilled by the recipient. LEON TEAM d.o.o. has no control over these government charges and cannot predict what they might be. Customs policies vary widely; please contact your local customs office for specific information.
4. Order Tracking
We believe transparency is key to an excellent shopping experience. Every shipment from our platform is fully trackable.
Once your package leaves our warehouse, you will receive a Shipping Confirmation email containing a unique tracking number and a link to the carrier’s tracking portal. Please allow 24 to 48 hours for the tracking status to update on the carrier’s network. If your tracking details do not appear immediately, it simply means the carrier has not performed the initial scan at their regional sort facility.
5. Delivery Address Requirements and Modifications
- Accurate Information: Customers are solely responsible for providing a complete, accurate, and valid shipping address during checkout. Please double-check your street number, apartment/suite number, postal code, and contact phone number.
- Modifying an Address: If you discover an error in your shipping address after placing an order, please email us immediately at ccloudy@leonteams.com with your order number. We can update your shipping details only if the order has not been dispatched. Once a package is handed over to the carrier, we are legally unable to redirect or modify the shipment.
- P.O. Boxes and Military Addresses: We are currently unable to deliver large organizer boxes or heavy-duty car tools to P.O. Boxes or APO/FPO military addresses. Please provide a physical residential or business address.
6. Failed Delivery and Undeliverable Packages
A package may be marked as “undeliverable” and returned to our headquarters in Slovenia for several reasons:
- An incorrect or incomplete shipping address was provided.
- The recipient was absent during multiple delivery attempts, and failed to collect the package from the local carrier depot within the designated pickup window.
- The recipient refused to accept the delivery or refused to pay applicable customs duties.
Reshipment Policy: If a package is returned due to customer error, we will notify you via email. To have the item re-sent, you will be required to cover the return and reshipment costs. Alternatively, a refund can be issued, minus shipping fees.